Kavker offers Free Shipping In The USA. Shipping information and any applicable shipping details will be shown at checkout before payment is completed.
For large or delicate lighting fixtures, we use careful packaging methods, including custom wooden crating when needed. Large fixtures may be shipped through insured specialized freight to help ensure safe delivery.
Each Kavker fixture includes a quality guarantee. If you experience any product-related issue, you may submit a return request within 30 days of receipt. Returned items should be in their original condition and packaging, unless the return is related to a damaged, defective, or incorrect item.
If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the issue. Our team will review your request and assist with the next steps according to our Return & Refund Policy.
For shipping, returns, or order assistance, please contact us:
Email: info@kavker.com
Phone: +1 (213) 372-9327
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM